At Dhakaiya Cap, we want you to be fully satisfied with your purchase. Please review our return and refund policy below.
Check Your Product at Delivery
When our delivery person hands over your order, please check the product on the spot before accepting it. If you notice any issue — such as a wrong item, damaged product, or a defect — you can return it right there with the delivery person and it will not be counted as a completed sale.
Conditions for Return
- The product must be checked and any issue reported at the time of delivery, in front of the delivery person.
- The product must be unused, unworn, and in its original packaging with tags attached.
- Returns for reasons of damage, defect, or wrong item are accepted; returns for change of mind after accepting the delivery are not guaranteed and are handled on a case-by-case basis — please contact us first.
Refunds
If a product is returned at the point of delivery due to a genuine issue on our part (damaged, defective, or incorrect item), we will arrange a full refund or a replacement, as you prefer.
How to Reach Us
For any questions about your order or a return, please call us at 01984908490. We're happy to help.
This policy may be updated from time to time. Please check this page for the latest version.